Entry-Level Customer Support Specialist

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Angeles; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

On-the-job training

Team culture

Career advancement

Health benefits

Modern facilities

Performance recognition

Flexible scheduling

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. in Angeles City, Pampanga, is hiring a Customer Support Associate for a full-time role. You will assist clients across multiple channels, delivering accurate information and resolving issues with a professional, empathetic approach.

Successful candidates will receive comprehensive on-the-job training and will contribute to a positive team culture while maintaining data confidentiality and quality service standards.

Qualifications

• High school diploma or equivalent.
• Excellent communication in English, both written and verbal.
• Strong listening and problem-solving abilities.
• Customer-focused mindset with a professional demeanor.
• Team player who works well under supervision and can multitask.

Responsibilities

• Handle incoming inquiries via phone, email, chat and other channels in a courteous manner.
• Provide accurate information about products and services to customers.
• Resolve issues and complaints efficiently while maintaining a positive attitude.
• Document all interactions in the company system for quality assurance.
• Escalate complex issues to supervisors when needed.
• Support training and professional development to improve product knowledge.

Skills

Communication

English

Active listening

Problem solving

Customer focus

Teamwork

Empathy

Reliability

Computer basics

Time management

Education

High school diploma

Job description

VALEROS VELASCO BUSINESS SOLUTIONS INC. in Angeles City, Pampanga, is hiring a Customer Support Associate for a full-time role. You will assist clients across multiple channels, delivering accurate information and resolving issues with a professional, empathetic approach.

Successful candidates will receive comprehensive on-the-job training and will contribute to a positive team culture while maintaining data confidentiality and quality service standards.