Entry-Level Customer Support Specialist | Training & Growth

StaffSmart Outsourcing; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Training programme

Career development

Competitive salary

Supportive environment

Work-life balance

Modern facilities

Recognition

Job summary

StaffSmart Outsourcing in Pampanga invites you to join as a Customer Support Representative. As the voice of our clients, you will handle inbound inquiries, provide technical assistance, and resolve issues with empathy from day one.

This full-time role welcomes newcomers and emphasizes professional development, comprehensive training, and career growth within a supportive team and modern facilities. We offer competitive compensation, benefits, and a culture focused on learning and teamwork to

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service abilities.
• Basic computer literacy and MS Office proficiency.
• Willingness to learn and adapt to new systems.
• Ability to multitask and manage time efficiently.
• Newbies welcome with the right attitude.

Responsibilities

• Answer inbound calls and respond to inquiries via email/chat with professionalism.
• Listen to customer concerns and provide accurate information or solutions.
• Process account updates, orders, and billing inquiries.
• Document all interactions in the company system.
• Troubleshoot basic technical issues and escalate complex problems.

Skills

Communication

Customer service orientation

Multitasking

Problem-solving

Willingness to learn

Calm under pressure

Newbie friendly attitude

Education

High school diploma

Tools

MS Office

Job description

StaffSmart Outsourcing in Pampanga invites you to join as a Customer Support Representative. As the voice of our clients, you will handle inbound inquiries, provide technical assistance, and resolve issues with empathy from day one.

This full-time role welcomes newcomers and emphasizes professional development, comprehensive training, and career growth within a supportive team and modern facilities. We offer competitive compensation, benefits, and a culture focused on learning and teamwork to