*Customer Support Associate* Open For Newbies | CSR Up to 25k Salary Package

Top Alliance; Pampanga; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Structured training and development

Mentoring

Incentives

Career progression

Health and wellness benefits

Team-oriented culture

Job summary

Top Alliance is seeking a Customer Support Associate to join our call centre team in Pampanga. This full-time role is ideal for newbies and entry-level professionals looking to launch a customer service career.

You will handle inquiries via telephone, email, and live chat, provide product information, resolve issues, and maintain accurate records in our database. The company offers structured training, mentoring, incentives, and a collaborative team culture.

Qualifications

• No prior customer service experience required.
• Strong communication and listening skills.
• Professional telephone manner and interpersonal skills.
• Basic computer literacy and accuracy in data entry.

Responsibilities

• Handle incoming customer enquiries via telephone, email, and live chat.
• Respond promptly to customer concerns with empathy and professionalism.
• Resolve customer issues or escalate to appropriate departments when needed.
• Maintain accurate records of customer interactions and transactions.
• Process orders, returns, and requests per company policy.
• Provide product and service information to assist decisions.
• Follow call centre protocols and quality standards.
• Contribute to achieving departmental targets for call handling and satisfaction.
• Participate in ongoing training to improve product knowledge and skills.

Skills

Communication skills

Active listening

Interpersonal skills

Basic computer literacy

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About the role

Top Alliance is seeking a Customer Support Associate to join our dynamic call centre team. This is a full-time position based in Pampanga, Central Luzon, offering an excellent opportunity for newbies and entry-level professionals to launch their customer service career. As a Customer Support Associate, you will be the voice of Top Alliance, providing exceptional support to our valued customers whilst building strong relationships and resolving enquiries with professionalism and care. This role is fundamental to maintaining our reputation for outstanding customer service and directly contributes to customer satisfaction and loyalty.

Key responsibilities

• Handle incoming customer enquiries via telephone, email, and live chat in a professional and courteous manner
• Respond promptly to customer concerns, complaints, and requests whilst maintaining a positive and empathetic tone
• Resolve customer issues effectively or elevate to appropriate departments when necessary
• Maintain accurate and detailed records of customer interactions and transactions in the company database
• Process customer requests, orders, and returns in accordance with company policies and procedures
• Provide product and service information to customers to assist with their decision-making
• Follow call centre protocols and adhere to quality standards for call handling and customer interactions
• Contribute to achieving departmental targets for call handling, customer satisfaction, and resolution rates
• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills

What we're looking for

• No prior customer service experience required - we welcome newbies and entry-level candidates with a passion for helping others
• Strong communication skills with the ability to articulate clearly and listen actively to customer needs
• Professional telephone manner and excellent interpersonal skills
• Ability to remain calm and patient when dealing with difficult or frustrated customers
• Basic computer literacy and proficiency with Microsoft Office applications
• Problem-solving mindset with a willingness to find practical solutions to customer issues
• Attention to detail and accuracy when recording customer information and transaction details
• Reliability and punctuality with a strong work ethic and commitment to meeting targets
• Flexibility to work shifts, including potential evening or weekend hours as required
• High school diploma or equivalent qualification
• Preference for candidates with basic customer service training or certification (not essential)

What we offer

• Competitive salary package of up to 25,000 PHP per month, depending on qualifications and experience
• Structured training and development programme to support your professional growth and career progression
• Ongoing mentoring and support from experienced team leaders and supervisors
• Opportunities for career advancement within the customer service and call centre environment
• Health and wellness benefits to support your wellbeing
• Team-oriented workplace culture that values collaboration and mutual support
• Performance-based incentives and recognition programmes
• Employee discount schemes and exclusive company perks

About us

Top Alliance is a customer-focused organisation committed to delivering exceptional service across all interactions with our clients. We pride ourselves on building long-term relationships with customers through professionalism, reliability, and a genuine commitment to understanding and addressing their needs. Our team is our greatest asset, and we invest in creating a supportive, inclusive workplace where employees can thrive and develop their careers. At Top Alliance, we believe that every customer interaction is an opportunity to make a positive impact and strengthen our reputation as a trusted service provider.