Customer Support Specialist — Call Center

StaffSmart Outsourcing; Angeles; On-site; PHP 201,000 - 312,000; Full time

Job summary

StaffSmart Outsourcing is seeking a Customer Service Associate to join our Pampanga-based team. This full-time role focuses on delivering exceptional customer support in a fast-paced call center environment.

You will handle calls, resolve inquiries, and process transactions while maintaining detailed records and adhering to quality standards. A high school diploma and strong communication skills are essential.

Qualifications

• High school diploma or equivalent qualification.
• Excellent communication skills, both verbal and written.
• Proven ability to listen carefully and respond empathetically.
• Comfort with fast-paced, high-volume environments.
• Basic computer proficiency and learning new systems.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Address customer inquiries, complaints and concerns in a timely and empathetic manner.
• Provide accurate information about products and services to customers.
• Process customer requests, orders and transactions efficiently.
• Document customer interactions and maintain detailed records in company systems.
• Follow company protocols and procedures whilst maintaining quality standards.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Contribute to achieving team targets and performance metrics.
• Identify opportunities to enhance customer satisfaction and service quality.
• Collaborate with colleagues to support a positive team environment.

Skills

Excellent communication

Active listening

Patience & empathy

Team player

Fast-paced work

Basic computer skills

Reliability

Customer service experience

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing is seeking a Customer Service Associate to join our Pampanga-based team. This full-time role focuses on delivering exceptional customer support in a fast-paced call center environment.

You will handle calls, resolve inquiries, and process transactions while maintaining detailed records and adhering to quality standards. A high school diploma and strong communication skills are essential.