Remote Entry-Level Customer Service Agent

StaffSmart Outsourcing; Mabalacat; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Comprehensive training for newcomers

Mentorship and ongoing support

Competitive compensation package

Flexible remote work arrangements

Health and wellness initiatives

Professional development opportunities

Supportive and inclusive workplace

Job summary

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team. This full-time remote role is based in Pampanga and offers an excellent entry point for newcomers to build a rewarding career in a professional call center environment.

You will handle inbound inquiries, provide product information, resolve issues with empathy, and maintain accurate records while meeting performance targets.

Qualifications

• No prior call center experience required; suitable for newbies
• Excellent verbal and written communication skills
• Good listening and problem-solving abilities
• Able to work remotely in a fast-paced environment

Responsibilities

• Answer inbound customer calls and respond to inquiries professionally
• Provide accurate information about products and services
• Resolve customer concerns with empathy and efficiency
• Process customer requests, transactions and orders accurately
• Document interactions and maintain call records
• Escalate complex issues to supervisors or specialists
• Adhere to company policies and quality standards
• Meet or exceed performance targets (e.g., call handling time, CSAT)
• Participate in ongoing training and development programs

Skills

English proficiency

Clear communication

Empathy

Multitasking

Active listening

Problem solving

Job description

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team. This full-time remote role is based in Pampanga and offers an excellent entry point for newcomers to build a rewarding career in a professional call center environment.

You will handle inbound inquiries, provide product information, resolve issues with empathy, and maintain accurate records while meeting performance targets.