Entry-Level Customer Support Agent | Multi-Channel

Neksjob Philippines; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Cebu is hiring an Entry-Level Call Center Agent to handle inquiries across phone, email, and chat. No experience required; high/senior high school graduates are welcome, and this is a full-time on-site role in Cebu.

You will assist customers with account details, product information, and orders, while maintaining accurate records and following policies. Strong communication and basic computer skills are essential for success.

Qualifications

• Excellent communication skills and active listening.
• Basic computer skills and familiarity with email/chat platforms.
• No prior experience required for this entry-level role.

Responsibilities

• Handle inbound calls about account details, product information, and orders.
• Explain company policies, service offerings, and account options clearly.
• Analyze and troubleshoot customer issues calmly and professionally.
• Resolve concerns on first contact whenever possible.
• Maintain accurate records of all customer interactions and account changes.
• Stay vigilant about safety and report potential scams or suspicious activity.

Skills

Strong communication

Attentive listening

Basic computer skills

Education

High School Diploma or equivalent

Tools

Email

Chat

Job description

Neksjob Philippines in Cebu is hiring an Entry-Level Call Center Agent to handle inquiries across phone, email, and chat. No experience required; high/senior high school graduates are welcome, and this is a full-time on-site role in Cebu.

You will assist customers with account details, product information, and orders, while maintaining accurate records and following policies. Strong communication and basic computer skills are essential for success.