Entry-Level Customer Support Pro | Training & Equity

Neksjob Philippines; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines invites energetic individuals to join as an Entry Level Call Center Agent. You’ll assist customers through phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues.

The role emphasizes strong communication and active listening, basic computer skills, and a readiness to learn. On-site in Muntinlupa, full-time with training and potential incentives.

Qualifications

• SHS or college graduates welcome.
• Excellent communication and listening skills.
• Basic computer proficiency required.

Responsibilities

• Handle inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Communication skills

Active listening

Basic computer skills

Education

Senior High School Graduate or College Graduate

Job description

Neksjob Philippines invites energetic individuals to join as an Entry Level Call Center Agent. You’ll assist customers through phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues.

The role emphasizes strong communication and active listening, basic computer skills, and a readiness to learn. On-site in Muntinlupa, full-time with training and potential incentives.