Entry-Level Customer Care Agent - Start Your Support Career

Neksjob Philippines; Davao del Sur; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is hiring an entry level Call Center Agent to join our Customer Service team in the Philippines. You will assist customers via phone, email, and chat, addressing inquiries, providing product information, and resolving issues.

This role requires clear communication, active listening, and basic computer proficiency. Training is provided, and performance incentives recognize your contributions.

Qualifications

• Excellent communication skills and strong listening abilities.
• Basic computer proficiency.
• Ability to handle inquiries via phone, email, and chat.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently with a focus on first-contact resolution.
• Keep customer records updated and document all interactions and account changes.

Skills

Communication skills

Active listening

Basic computer skills

Job description

Neksjob Philippines is hiring an entry level Call Center Agent to join our Customer Service team in the Philippines. You will assist customers via phone, email, and chat, addressing inquiries, providing product information, and resolving issues.

This role requires clear communication, active listening, and basic computer proficiency. Training is provided, and performance incentives recognize your contributions.