Entry-Level Call Center Agent – Training, Commission & Bonuses

Neksjob Philippines; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is hiring an Entry Level Call Center Agent to join our Cebu on-site team. You will handle inquiries via phone, email, and chat, providing product information and resolving technical issues with strong communication and listening skills.

No prior experience is required; training is provided. The role offers full-time employment, performance incentives, and opportunities for professional development in a fast-paced customer service environment.

Qualifications

• No experience required; willing to train.
• Excellent communication skills.
• Strong listening abilities.
• Basic computer proficiency.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Excellent communication

Active listening

Basic computer proficiency

Education

High School Diploma or equivalent

Job description

Neksjob Philippines is hiring an Entry Level Call Center Agent to join our Cebu on-site team. You will handle inquiries via phone, email, and chat, providing product information and resolving technical issues with strong communication and listening skills.

No prior experience is required; training is provided. The role offers full-time employment, performance incentives, and opportunities for professional development in a fast-paced customer service environment.