Entry-Level CSR: Growth, Bonuses & Training

Neksjob Philippines; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines seeks an entry level Call Center Agent to assist customers by phone, email, and chat. No prior experience required; SHS graduates or college graduates are welcome. You will handle inquiries, provide product information, and troubleshoot issues with strong communication skills.

On-site position in Cebu, with development opportunities and rewards such as equity incentives, commissions, and performance bonuses.

Qualifications

• Excellent communication and active listening skills are required.
• Basic computer proficiency is expected.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Excellent communication

Active listening

Basic computer proficiency

Education

High school diploma

College degree welcome

Job description

Neksjob Philippines seeks an entry level Call Center Agent to assist customers by phone, email, and chat. No prior experience required; SHS graduates or college graduates are welcome. You will handle inquiries, provide product information, and troubleshoot issues with strong communication skills.

On-site position in Cebu, with development opportunities and rewards such as equity incentives, commissions, and performance bonuses.