Entry-Level Customer Service Rep – Training Provided

StaffSmart Outsourcing; Cebu City; On-site; PHP 190,000 - 279,000; Full time

Benefits offered by this job

On-the-job training

Mentorship and coaching

Competitive salary with performance‑dr

Health and wellness benefits

Career development opportunities

Modern IT Park facility

Flexible working arrangements

Employee recognition programs

Job summary

StaffSmart Outsourcing seeks enthusiastic, customer-focused professionals to join our team in Banawa and Mactan Cebu. This full-time role is designed for newbies, with comprehensive training and mentorship to develop essential customer service skills.

You will handle inquiries across phone, email, chat and other channels, ensuring accurate information and a high standard of service. Join us for growth, incentives, and a supportive workplace.

Qualifications

• No prior customer service experience required; newbies welcomed.
• Strong communication skills, both verbal and written.
• Excellent listening and empathy for customer needs.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products and services to customers.
• Process orders, returns, complaints and account management tasks.
• Document all customer interactions in company systems.
• Escalate complex issues to supervisors or specialist teams.
• Follow company policies, procedures and quality standards.
• Contribute to team goals and metrics, including first-call resolution and customer satisfaction.
• Collaborate with colleagues to share best practices and support one another.
• Seek feedback and opportunities to improve performance and skills.

Skills

Strong communication

Excellent listening

English fluency

Basic computer literacy

Multitasking

Reliability

Punctuality

Empathy

Problem-solving

Adaptability

Job description

StaffSmart Outsourcing seeks enthusiastic, customer-focused professionals to join our team in Banawa and Mactan Cebu. This full-time role is designed for newbies, with comprehensive training and mentorship to develop essential customer service skills.

You will handle inquiries across phone, email, chat and other channels, ensuring accurate information and a high standard of service. Join us for growth, incentives, and a supportive workplace.