Entry-Level CSR: Training, Mentorship & Growth

StaffSmart Outsourcing; Lapu-Lapu; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Competitive salary with incentives

Career development

Health benefits

Collaborative culture

Modern IT Park facility

Employee recognition

Job summary

StaffSmart Outsourcing is expanding its team in Mactan Cebu and seeking enthusiastic Customer Service Representatives. This full-time position at our Banawa facility offers comprehensive training and mentorship for beginners to build a solid foundation in customer care.

You will handle inquiries, provide product information, process requests, and document interactions while aiming for high first-call resolution and customer satisfaction.

Qualifications

• Clear speaking and written communication.
• Active listening and empathy for customers.
• Ability to learn new systems quickly.

Responsibilities

• Respond to customer inquiries via phone with professionalism.
• Provide accurate product and service information.
• Process orders, returns, complaints, and account tasks.

Skills

Strong communication

Excellent listening

Empathy

Patience and composure

Multitasking

Reliability

Positive attitude

Time management

Problem-solving

Verbal and written English

Job description

StaffSmart Outsourcing is expanding its team in Mactan Cebu and seeking enthusiastic Customer Service Representatives. This full-time position at our Banawa facility offers comprehensive training and mentorship for beginners to build a solid foundation in customer care.

You will handle inquiries, provide product information, process requests, and document interactions while aiming for high first-call resolution and customer satisfaction.