Customer Service Pro: Training & Growth, Logistics & Retail

StaffSmart Outsourcing; Lapu-Lapu; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive remuneration

Health and wellness support

Training and development

Team culture and recognition

Employee discounts

Job summary

StaffSmart Outsourcing in Banawa and Mactan, Cebu, is looking for enthusiastic Customer Service Representatives to join our team in a full-time capacity. You will be the voice of our clients, handling inquiries, resolving issues, and ensuring every interaction leaves a positive impression.

Open to all candidates with or without prior call centre experience, this role offers ongoing training and development opportunities, plus a competitive remuneration package and career progression within a

Qualifications

• Excellent verbal communication skills.
• Strong listening skills and empathy.
• Patient demeanour under pressure.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and phone equipment.
• Attention to detail and data entry accuracy.
• Reliability and commitment to attendance.
• Basic literacy and numeracy skills.

Responsibilities

• Handle incoming customer calls and enquiries professionally.
• Provide accurate information about products and services.
• Assist customers with order tracking, shipment status, and delivery inquiries.
• Resolve customer complaints and escalate complex issues when needed.
• Process transactions, returns, and refunds per company policies.
• Maintain detailed customer records and call documentation.
• Follow scripts while adapting communication to the customer.
• Meet or exceed call handling time and satisfaction targets.
• Collaborate with team members and supervisors to improve service quality.
• Contribute to a positive team environment and continuous improvement.

Skills

Verbal communication

Listening skills

Empathy

Multitasking

Computer proficiency

Data entry accuracy

Attendance reliability

Literacy & numeracy

Job description

StaffSmart Outsourcing in Banawa and Mactan, Cebu, is looking for enthusiastic Customer Service Representatives to join our team in a full-time capacity. You will be the voice of our clients, handling inquiries, resolving issues, and ensuring every interaction leaves a positive impression.

Open to all candidates with or without prior call centre experience, this role offers ongoing training and development opportunities, plus a competitive remuneration package and career progression within a