Entry-Level Customer Support Pro — Training & Bonuses

Neksjob Philippines; Pampanga; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job training

Professional development

Job summary

Neksjob Philippines in Clark Pampanga is seeking an Entry-Level Call Center Agent to support customers across phone, email, and chat by handling inquiries, sharing product information, and resolving technical issues. Strong communication, attentive listening, and basic computer skills are essential for this role.

Key responsibilities include handling inbound calls about account details, product information, and order updates; explaining company policies and options; analyzing and troubleshooting

Qualifications

• Strong communication skills required.
• Attentive listening and basic computer skills necessary.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Strong communication

Attentive listening

Basic computer skills

Job description

Neksjob Philippines in Clark Pampanga is seeking an Entry-Level Call Center Agent to support customers across phone, email, and chat by handling inquiries, sharing product information, and resolving technical issues. Strong communication, attentive listening, and basic computer skills are essential for this role.

Key responsibilities include handling inbound calls about account details, product information, and order updates; explaining company policies and options; analyzing and troubleshooting