Customer Care Specialist | Call Center Agent

Neksjob Philippines; Pampanga; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Equity plan

Commission

Performance bonus

Incentives

Training and career development

Job summary

Neksjob Philippines is seeking a customer-focused Call Center Agent to join our team. The role requires handling inquiries, resolving concerns, and providing accurate, timely assistance across channels in a fast-paced setting.

You'll work with a professional team, meet performance targets, maintain data integrity in the CRM, and participate in ongoing training and career development opportunities offered by the company.

Qualifications

• 1–2 years of call center or related experience.
• Excellent verbal and written communication.
• Problem-solving and critical-thinking abilities.
• Customer-oriented with a positive attitude.
• Ability to work under pressure and handle difficult customers.
• Strong computer skills and CRM familiarity.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address inquiries, concerns, and requests with accuracy.
• Resolve issues promptly while maintaining professionalism.
• Provide accurate product, policy, and procedure information.
• Document interactions and resolutions in the system.
• Follow call handling procedures and quality standards.
• Meet or exceed performance targets for satisfaction, attendance, and productivity.
• Escalate complex concerns to the appropriate department.
• Perform follow-up calls to ensure proper resolution.
• Maintain confidentiality of customer information.
• Adapt to fast-paced environments and customer situations.

Skills

Excellent communication skills

Customer-focused

Problem-solving

Teamwork

Multitasking

Tools

CRM systems

Job description

Neksjob Philippines is seeking a customer-focused Call Center Agent to join our team. The role requires handling inquiries, resolving concerns, and providing accurate, timely assistance across channels in a fast-paced setting.

You'll work with a professional team, meet performance targets, maintain data integrity in the CRM, and participate in ongoing training and career development opportunities offered by the company.