Call Center Specialist: Growth & Bonus Opportunities

Neksjob Philippines; Pampanga; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Call Center Agent to support customers via phone, email, and chat, providing product information and resolving technical issues. Immediate opening with on-the-job training.

You will manage inbound calls, communicate policies, and update account records while aiming for first-contact resolution. We require at least 6 months call center experience and good communication skills; the role offers 25k-30k PHP monthly with opportunities for commissions, incentives, and

Qualifications

• 6 months call center experience required.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Communication skills

Listening skills

Basic computer proficiency

Job description

Neksjob Philippines is hiring a Call Center Agent to support customers via phone, email, and chat, providing product information and resolving technical issues. Immediate opening with on-the-job training.

You will manage inbound calls, communicate policies, and update account records while aiming for first-contact resolution. We require at least 6 months call center experience and good communication skills; the role offers 25k-30k PHP monthly with opportunities for commissions, incentives, and