Entry-Level Call Center Agent - Training, Bonuses & Equity

Neksjob Philippines; Pampanga; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is hiring an Entry Level Call Center Agent to support customers via phone, email, and chat. You will address inquiries, provide product information, and help resolve technical issues with a focus on quality service.

Join a team that values clear communication, listening, and accurate record-keeping while offering training and development opportunities to grow within the organization.

Qualifications

• Excellent communication skills with customers by phone, email, and chat.
• Good listening abilities to understand issues and provide solutions.
• Basic computer proficiency and speed in navigating multiple systems.

Responsibilities

• Handle inbound calls and assist customers with account details, product inquiries, and order updates.
• Explain company policies, services, and account options clearly to customers.
• Troubleshoot and resolve issues calmly, with a focus on first-contact resolution.
• Keep customer records updated and document all interactions and changes.

Skills

Communication skills

Active listening

Basic computer proficiency

Education

No degree required

Tools

CRM software

Job description

Neksjob Philippines is hiring an Entry Level Call Center Agent to support customers via phone, email, and chat. You will address inquiries, provide product information, and help resolve technical issues with a focus on quality service.

Join a team that values clear communication, listening, and accurate record-keeping while offering training and development opportunities to grow within the organization.