Banking Career Kickstart: Fresh Grad Readiness Workshop

Aumni; Metro Manila; Sur place; PHP 279 000 - 357 000; Plein temps

Résumé du poste

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for customers, handling calls and building relationships across our financial products. You will thrive in a fast-paced call center environment, using clear communication, empathy, and strong multitasking to deliver tailored solutions within established procedures.

You will work within a defined framework, handling routine tasks and escalating non-standard issues to a supervisor while maintaining accuracy

Qualifications

• Clear communication and active listening for customer needs.
• Ability to handle calls and provide solutions in a regulated environment.
• Comfort navigating multiple systems and following procedures.

Responsabilités

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products
• Interprets needs and delivers continuous insights to customers
• Navigates multiple computer systems efficiently with accuracy
• Works independently and with colleagues to meet team goals
• Follows regulatory and departmental practices and procedures diligently
• Treats customers with respect and empathy in every interaction

Connaissances

Communication

Customer interaction

Multitasking

Empathy

Regulatory compliance

Formation

2+ years college

High school diploma with 1 year customer-interfacing experience

2-year vocational/certificate with 1 year customer-interfacing experience

Outils

None

Description du poste

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for customers, handling calls and building relationships across our financial products. You will thrive in a fast-paced call center environment, using clear communication, empathy, and strong multitasking to deliver tailored solutions within established procedures.

You will work within a defined framework, handling routine tasks and escalating non-standard issues to a supervisor while maintaining accuracy