Entry-Level CSR — On-the-Job Training & Growth

H.M.O. INTERNATIONAL RECRUITMENT INC.; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Career development

Competitive salary

Team environment

Progression opportunities

Diversity & inclusion

Flexible scheduling

Wellness program

Job summary

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking enthusiastic Customer Service Representatives to join our Clark Freeport Zone team in Pampanga. This full-time role at the SM Clark site welcomes newcomers and offers on-the-job training to deliver excellent service across multiple channels.

You will handle inquiries, learn product details, and resolve issues with support from a collaborative team, with clear progression opportunities as you grow in the role.

Qualifications

• High school diploma or equivalent required.
• No prior call centre experience required; newbies welcome.
• Strong communication, listening and empathy.
• Basic computer literacy and typing skills.

Responsibilities

• Answer incoming customer calls and inquiries professionally.
• Provide accurate information about products and services.
• Resolve customer issues and complaints effectively.
• Process customer requests, orders and transactions accurately.
• Maintain detailed customer records and call documentation.
• Follow company protocols and meet performance targets.
• Collaborate with team to ensure high-quality service.
• Identify opportunities to improve customer experience.

Skills

Communication skills

Active listening

Empathy

Calm under pressure

Computer literacy

Typing proficiency

Shift flexibility

Reliability

Positive attitude

Team player

Education

High school diploma or equivalent

Job description

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking enthusiastic Customer Service Representatives to join our Clark Freeport Zone team in Pampanga. This full-time role at the SM Clark site welcomes newcomers and offers on-the-job training to deliver excellent service across multiple channels.

You will handle inquiries, learn product details, and resolve issues with support from a collaborative team, with clear progression opportunities as you grow in the role.