Call Center (Open for newbies) Virtual Process only - SM Clark Site

H.M.O. INTERNATIONAL RECRUITMENT INC.; Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive pay

Training provided

Job summary

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking enthusiastic individuals for a full-time Call Centre Representative role at our SM Clark site in Mabalacat City, Pampanga. This entry-level position operates on a virtual process basis, offering flexibility while delivering excellent customer service.

You will handle inquiries, provide product information, document interactions, and work with a supportive team to meet performance targets.

Qualifications

• No prior call centre experience required; entry-level friendly.
• Excellent verbal communication and listening skills.
• Patient, empathetic approach to customer service.
• Reliable with good attendance and punctuality.

Responsibilities

• Answer inbound customer calls professionally and address inquiries.
• Provide accurate information about products, services, and policies.
• Document customer interactions and maintain records in our systems.
• Handle complaints with empathy and work towards resolutions.
• Follow company protocols and quality standards.
• Collaborate with team to improve service delivery.
• Meet performance targets for call handling time and customer satisfaction.
• Participate in training and development programmes.

Skills

Verbal communication

Active listening

Problem solving

Multitasking

Basic computer skills

Attendance & reliability

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

About the role

We are seeking enthusiastic and customer-focused individuals to join our Call Centre team at H.M.O. INTERNATIONAL RECRUITMENT INC. This is an excellent opportunity for entry-level candidates and newcomers to the customer service industry to launch their careers with us. This is a full-time position based at our SM Clark site in Mabalacat City, Pampanga. The role operates on a virtual process basis, offering flexibility whilst maintaining our commitment to outstanding customer service delivery. As a Call Centre Representative, you will be the voice of our organisation, handling customer inquiries, providing support, and ensuring every interaction reflects our commitment to excellence.

Key responsibilities

• Answer inbound customer calls in a professional and courteous manner, addressing inquiries and resolving issues efficiently

• Provide accurate information about products, services, and company policies to customers

• Document customer interactions and maintain detailed records in our systems

• Handle customer complaints with empathy and work towards satisfactory resolutions

• Follow company protocols and quality standards during all customer interactions

• Collaborate with team members and supervisors to improve service delivery

• Meet performance targets including call handling time, customer satisfaction scores, and quality metrics

• Participate in training sessions and ongoing professional development programmes

What we're looking for

• No prior call centre experience required – we welcome newbies and first-time job seekers

• Excellent verbal communication skills with a clear, professional telephone manner

• Strong listening and active listening abilities to understand customer needs

• Patient, empathetic approach to customer interactions and problem-solving

• Ability to multitask and manage time effectively in a fast-paced environment

• Basic computer literacy and comfort using customer management systems

• Reliable and punctual with a commitment to consistent attendance

• Positive attitude and willingness to learn and develop new skills

• Ability to work collaboratively as part of a diverse team

• High school diploma or equivalent qualification preferred

What we offer

At H.M.O. INTERNATIONAL RECRUITMENT INC., we are committed to supporting the growth and wellbeing of our team members. We offer competitive remuneration packages, comprehensive training programmes to equip you with the skills needed to excel in your role, and clear opportunities for career progression within our organisation. We provide a supportive work environment where your contributions are valued, and we invest in the professional development of our staff. Our workplace promotes teamwork, respect, and inclusion, ensuring that all employees feel motivated and appreciated. We recognise the importance of work-life balance and strive to create a positive workplace culture that supports both professional and personal growth.

About us

H.M.O. INTERNATIONAL RECRUITMENT INC. is a dedicated recruitment and customer service solutions provider committed to connecting talented individuals with meaningful employment opportunities. We specialise in building high-performing teams across the customer service and call centre sectors, supporting businesses in delivering exceptional service to their clients. With a focus on training, development, and employee satisfaction, we pride ourselves on creating pathways for career growth and fostering an inclusive workplace culture. Our mission is to empower individuals to succeed in their roles whilst helping organisations achieve their customer service excellence goals.