Customer Service Rep — Flexible Shifts & Growth

GDV BUSINESS SERVICES CO.; Floridablanca; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Career development

Health benefits

Job summary

GDV BUSINESS SERVICES CO. seeks enthusiastic Customer Service Representatives for our SM Clark location in Floridablanca, Pampanga. This full-time CSR role welcomes fresh graduates and career changers, offering on-the-job training, a supportive team, and opportunities for growth.

You will handle inquiries via phone, email, and more, delivering excellent service while meeting performance targets and maintaining detailed records. Flexible shifts may be required.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication in English.
• Strong listening and empathy in customer interactions.
• Basic computer proficiency and ability to learn new systems quickly.

Responsibilities

• Answer inbound customer inquiries and resolve issues professionally and timely.
• Provide accurate information about products and services to customers.
• Process customer requests, orders, and transactions with attention to detail.
• Maintain detailed records of customer interactions and transactions in systems.
• Identify and escalate complex issues to senior team members as needed.
• Follow company policies and maintain quality standards.
• Contribute to a positive team environment and support colleagues when needed.
• Meet performance targets including call handling times and customer satisfaction.

Skills

Communication

Active listening

English proficiency

Education

High school diploma

Tools

CRM software

Job description

GDV BUSINESS SERVICES CO. seeks enthusiastic Customer Service Representatives for our SM Clark location in Floridablanca, Pampanga. This full-time CSR role welcomes fresh graduates and career changers, offering on-the-job training, a supportive team, and opportunities for growth.

You will handle inquiries via phone, email, and more, delivering excellent service while meeting performance targets and maintaining detailed records. Flexible shifts may be required.