September Hiring Alert! | CSR Positions | Virtual Recruitment

GDV BUSINESS SERVICES CO.; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Job summary

GDV Business Services Co. in Clark Freeport Zone, Pampanga, is seeking dedicated Customer Service Representatives (CSRs) for a full-time on-site role. You will be the voice of the company, delivering professional support and ensuring customer satisfaction.

As a CSR, you will handle calls, provide product information, document interactions, and collaborate with the team to meet quality metrics in a dynamic environment.

Qualifications

• Excellent communication and active listening abilities.
• Strong customer service orientation with a problem-solving mindset.
• Fluent in English, both written and spoken.
• Ability to multitask and manage time effectively.
• Patient and resilient when handling difficult customers.
• Comfort with basic computer systems and software.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Provide accurate information about products and services to customers.
• Document customer interactions and maintain detailed records in company systems.
• Identify customer needs and escalate issues to supervisors when necessary.
• Process requests, complaints and transactions accurately and within timeframes.
• Follow protocols to ensure quality standards and guidelines.

Skills

Communication skills

Customer service

English proficiency

multitasking

Patience

Basic computer skills

Job description

About the role

GDV Business Services Co. is seeking dedicated Customer Service Representatives (CSRs) to join our growing team at Clark Freeport Zone Pampanga. This is a full-time position that offers an excellent opportunity to be part of a dynamic customer service environment. As a CSR, you will be the voice of our company, delivering exceptional support to our clients and ensuring their satisfaction through professional and courteous interactions. This role is pivotal in maintaining our reputation for outstanding customer service and contributing to the overall success of our organisation.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy, addressing enquiries and resolving issues efficiently
• Provide accurate information about products and services to customers, answering questions and offering solutions tailored to their needs
• Document customer interactions and maintain detailed records in the company's systems, ensuring data accuracy and completeness
• Identify customer needs and concerns, escalating complex issues to supervisors or specialist teams when necessary
• Process customer requests, complaints and transactions accurately and within established timeframes
• Follow company protocols and procedures to ensure compliance with quality standards and customer service guidelines
• Work collaboratively with team members to support daily operations and contribute to a positive team environment
• Meet performance targets including call handling times, customer satisfaction scores and quality metrics

What we're looking for

• Strong communication skills with the ability to listen actively and articulate information clearly
• Excellent customer service orientation with a genuine desire to help and resolve customer concerns
• Proficiency in English, both written and verbal, with clear pronunciation
• Ability to multitask and manage time effectively whilst maintaining attention to detail
• Patience and resilience when handling difficult situations or demanding customers
• Basic computer skills and comfort with learning new systems and software platforms