CSR-Fresh Graduates are Welcome here in Clark! Up to 25k

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Mabalacat; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Mentors and supervisors

Performance-based incentives

Employee benefits

Modern facilities

Flexible work arrangements

Welfare programmes

Job summary

DIMO Enterprises & Overseas Placement Agency at Clark Freeport Zone Pampanga is seeking enthusiastic Customer Service Representatives to join our growing team. Fresh graduates are welcome; this full-time role offers a competitive remuneration of up to 25,000 PHP.

As a CSR, you will be the voice of our company, handling inbound and outbound calls, addressing inquiries, and helping to build lasting relationships with customers in a professional environment that supports growth and teamwork.

Qualifications

• Recent graduate or fresh graduate with a high school diploma or bachelor's degree.
• Excellent communication skills, both verbal and written, in English.
• Strong listening abilities and empathy towards customer needs.
• Ability to remain calm and professional when handling difficult or demanding situations.
• Basic computer literacy and ability to learn new systems quickly.
• Customer-focused mindset with a genuine desire to help others.
• Organisational skills and attention to detail.
• Ability to work as part of a team in a fast-paced environment.
• Reliable, punctual, and committed to maintaining professional standards.
• Willingness to work flexible shifts, including evenings and weekends if required.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Address customer enquiries, complaints, and concerns with empathy and efficiency.
• Provide accurate information about products and services to customers.
• Process customer requests and transactions accurately and in a timely manner.
• Document customer interactions and maintain detailed records in the system.
• Follow company protocols and procedures whilst maintaining quality standards.
• Collaborate with team members and supervisors to resolve complex customer issues.
• Identify opportunities to upsell or cross-sell products and services appropriately.
• Meet or exceed performance targets and key performance indicators (KPIs).
• Participate in training and development activities to enhance skills and knowledge.

Skills

Communication skills

Active listening

Empathy

Computer literacy

Customer focus

Organisational skills

Teamwork

Adaptability

Education

High school diploma

Bachelor's degree

Job description

About us

DIMO Enterprises & Overseas Placement Agency is a dynamic and growing organisation committed to delivering exceptional customer service solutions. We specialise in connecting talented individuals with rewarding career opportunities in the call centre and customer service industry. Our mission is to build a culture of excellence, innovation, and employee growth, where every team member can thrive and develop their professional capabilities.

About the role

We are seeking enthusiastic and motivated Customer Service Representatives (CSRs) to join our expanding team at our Clark Freeport Zone Pampanga location. This is an excellent opportunity for fresh graduates looking to launch their career in customer service. This is a full-time position offering competitive remuneration of up to 25,000 PHP. As a CSR, you will be the voice of our company, providing outstanding support to customers and helping to build lasting relationships. You will work in a professional environment where your contributions directly impact customer satisfaction and company success. This role is ideal for individuals who are customer-focused, enthusiastic about problem-solving, and eager to develop their skills in a supportive team environment.

Key responsibilities

• Handle inbound and outbound customer calls professionally and courteously
• Address customer enquiries, complaints, and concerns with empathy and efficiency
• Provide accurate information about products and services to customers
• Process customer requests and transactions accurately and in a timely manner
• Document customer interactions and maintain detailed records in the system
• Follow company protocols and procedures whilst maintaining quality standards
• Collaborate with team members and supervisors to resolve complex customer issues
• Identify opportunities to upsell or cross-sell products and services appropriately
• Meet or exceed performance targets and key performance indicators (KPIs)
• Participate in training and development activities to enhance skills and knowledge

What we're looking for

• Recent graduate or fresh graduate with a high school diploma or bachelor's degree
• Excellent communication skills, both verbal and written, in English
• Strong listening abilities and empathy towards customer needs
• Ability to remain calm and professional when handling difficult or demanding situations
• Basic computer literacy and ability to learn new systems quickly
• Customer-focused mindset with a genuine desire to help others
• Organisational skills and attention to detail
• Ability to work as part of a team in a fast-paced environment
• Reliable, punctual, and committed to maintaining professional standards
• Willingness to work flexible shifts, including evenings and weekends if required

What we offer

• Competitive salary package of up to 25,000 PHP per month
• Comprehensive on-the-job training and professional development opportunities
• Career progression opportunities within the organisation
• Supportive team environment with experienced mentors and supervisors
• Performance-based incentives and recognition programmes
• Access to employee benefits and welfare programmes
• Modern working facilities at our Clark Freeport Zone location
• Flexible work arrangements where applicable
• Opportunity to build valuable skills and experience in the customer service industry