Remote Call Center Associate - Entry-Level

H.M.O. INTERNATIONAL RECRUITMENT INC.; Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive pay

Training provided

Job summary

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking enthusiastic individuals for a full-time Call Centre Representative role at our SM Clark site in Mabalacat City, Pampanga. This entry-level position operates on a virtual process basis, offering flexibility while delivering excellent customer service.

You will handle inquiries, provide product information, document interactions, and work with a supportive team to meet performance targets.

Qualifications

• No prior call centre experience required; entry-level friendly.
• Excellent verbal communication and listening skills.
• Patient, empathetic approach to customer service.
• Reliable with good attendance and punctuality.

Responsibilities

• Answer inbound customer calls professionally and address inquiries.
• Provide accurate information about products, services, and policies.
• Document customer interactions and maintain records in our systems.
• Handle complaints with empathy and work towards resolutions.
• Follow company protocols and quality standards.
• Collaborate with team to improve service delivery.
• Meet performance targets for call handling time and customer satisfaction.
• Participate in training and development programmes.

Skills

Verbal communication

Active listening

Problem solving

Multitasking

Basic computer skills

Attendance & reliability

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking enthusiastic individuals for a full-time Call Centre Representative role at our SM Clark site in Mabalacat City, Pampanga. This entry-level position operates on a virtual process basis, offering flexibility while delivering excellent customer service.

You will handle inquiries, provide product information, document interactions, and work with a supportive team to meet performance targets.