Entry-Level CSR: Training, Growth & Flexible Hours

StaffSmart Outsourcing; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary & incentives

Career progression

Health and wellness initiatives

Ongoing professional development

Mentors and supervision

Employee recognition

Flexible scheduling

Job summary

StaffSmart Outsourcing is hiring Customer Service Representatives for a full-time role at UP Technohub, Quezon City. No prior BPO experience is required as comprehensive training and ongoing support are provided.

As a CSR, you will handle inquiries via phone, deliver accurate responses, and document interactions accurately. The position offers a clear path for growth with competitive salary and incentives, plus benefits like training and development opportunities.

Qualifications

• Minimum educational requirement is a high school diploma or equivalent.
• Strong written and verbal communication skills are essential.
• Able to listen actively and show empathy to customers.
• Patience and ability to handle challenging situations.
• Proficient with computers and basic software applications.
• Willingness to learn and adapt to new systems and processes.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely responses to customer questions and concerns.
• Resolve customer issues courteously and efficiently.
• Process customer transactions, orders, and requests per procedures.
• Document customer interactions accurately in company systems.
• Follow policies, quality standards, and brand guidelines.
• Identify opportunities to enhance customer satisfaction and service.
• Collaborate with team members to meet targets and objectives.
• Maintain confidentiality of sensitive customer information.

Skills

Verbal communication

Written communication

Listening skills

Empathy

Problem solving

Computer literacy

Education

High school diploma

Job description

StaffSmart Outsourcing is hiring Customer Service Representatives for a full-time role at UP Technohub, Quezon City. No prior BPO experience is required as comprehensive training and ongoing support are provided.

As a CSR, you will handle inquiries via phone, deliver accurate responses, and document interactions accurately. The position offers a clear path for growth with competitive salary and incentives, plus benefits like training and development opportunities.