(CSR) – | Easy Hiring Process | No BPO Experience Needed | Up to 25k Salary

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Philippines; On-site; PHP 254,000 - 304,000; Full time

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking enthusiastic and customer-focused Customer Service Representatives to join our team in Cagayan de Oro, Misamis Oriental.

This is a full-time role offering an opportunity to build a career in customer service with comprehensive on-the-job training. No prior BPO experience is required; you will handle inquiries, provide information, and resolve concerns with empathy.

Qualifications

• High school diploma or equivalent qualification as a minimum.
• Strong verbal and written communication skills in English.
• Excellent listening and problem-solving abilities.
• Patience and empathy when dealing with diverse customer situations.
• Ability to work effectively in a team-oriented environment.
• Reliable attendance and punctuality.
• Computer literacy and ability to learn new systems quickly.
• Prior customer service or BPO experience is not required, as we welcome candidates from all backgrounds.
• Willingness to undergo comprehensive training and development.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy
• Address customer enquiries, complaints and requests in a timely and effective manner
• Provide accurate information about products and services to customers
• Document customer interactions and maintain detailed records in the system
• Follow company protocols and procedures consistently whilst maintaining quality standards
• Identify opportunities to enhance customer satisfaction and loyalty
• Escalate complex issues to supervisors or specialists when necessary
• Collaborate with team members to achieve departmental goals and targets

Skills

English proficiency

Communication

Listening

Empathy

Teamwork

Punctuality

Computer literacy

Training readiness

Education

High school diploma or equivalent

Job description

About the role

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking enthusiastic and customer-focused Customer Service Representatives (CSR) to join our dynamic team in Cagayan de Oro, Misamis Oriental. This is a full-time position that offers an excellent opportunity for individuals looking to build a career in customer service without requiring prior BPO experience. As a CSR, you will be the voice of our company, delivering exceptional service to our customers whilst resolving their queries and concerns in a professional and empathetic manner. This role is pivotal to maintaining our reputation for outstanding customer support and directly contributes to customer satisfaction and retention.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy
• Address customer enquiries, complaints and requests in a timely and effective manner
• Provide accurate information about products and services to customers
• Document customer interactions and maintain detailed records in the system
• Follow company protocols and procedures consistently whilst maintaining quality standards
• Identify opportunities to enhance customer satisfaction and loyalty
• Escalate complex issues to supervisors or specialists when necessary
• Collaborate with team members to achieve departmental goals and targets

What we're looking for

• High school diploma or equivalent qualification as a minimum
• Strong verbal and written communication skills in English
• Excellent listening and problem-solving abilities
• Patience and empathy when dealing with diverse customer situations
• Ability to work effectively in a team-oriented environment
• Reliable attendance and punctuality
• Computer literacy and ability to learn new systems quickly
• Prior customer service or BPO experience is not required, as we welcome candidates from all backgrounds
• Willingness to undergo comprehensive training and development

What we offer

We believe in rewarding our employees for their dedication and hard work. Our competitive compensation package includes a salary of up to 25,000 PHP monthly, depending on qualifications and experience. Beyond financial rewards, we are committed to fostering a supportive and inclusive workplace where every team member can thrive. We provide comprehensive on-the-job training to equip you with the skills needed to excel in this role, ensuring that you feel confident and capable from day one. Our company culture emphasises teamwork, professional development and work-life balance, allowing you to pursue a fulfilling career whilst maintaining your personal wellbeing.

About us

VALEROS VELASCO BUSINESS SOLUTIONS INC. is a customer-centric organisation dedicated to delivering exceptional service across various industries. With a focus on building strong relationships with our clients and partners, we pride ourselves on our commitment to excellence, innovation and employee satisfaction. We are rapidly growing and expanding our team to meet increasing market demands. Our company values integrity, professionalism and continuous improvement, creating an environment where employees can develop their skills and advance their careers. We are proud to be an inclusive employer offering opportunities to individuals at all career stages.