Customer Service Representative

Tuesday Square; Misamis Oriental; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Performance bonus

Health and wellness benefits

Government mandated benefits

Job summary

A customer service center in Cagayan de Oro City is seeking a Customer Service Representative to provide information and resolve customer issues. Candidates must have at least a high school diploma and one year of BPO experience, demonstrating skills in communication and problem-solving. This position requires immediate availability.

Qualifications

• Empathy and active listening skills must be demonstrated.
• At least 1 year of BPO experience required.
• Willingness to start ASAP.

Responsibilities

• Provide information about products and services.
• Address and resolve customer complaints professionally.
• Maintain customer accounts and update information.

Skills

Empathy

Problem solving

Communication

Active listening

Technical knowledge

Patience

Tenacity

Adaptability

Education

High school diploma

Job description

Job Description

Employee Recognition and Rewards

Incentives, Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

We are looking for a Customer Service Representative to work onsite in Cagayan de Oro City.

What does a CSR do?

• A customer service representative (CSR) helps build a relationship between a business and its customers by providing information, answering questions, and resolving complaints
  • Provide information about products and services. They may also offer products and services.
  • CSRs listen to customers\' questions and concerns and provide answers or responses. They may do this via phone, email, social media, or chat.
  • CSRs address and resolve customer complaints or concerns in a professional and timely manner. They may provide appropriate solutions and alternatives within the time limits.
• Process requests
  • CSRs take orders, calculate charges, and process billing or payments. They may also handle returns or replacements.
• Maintain customer accounts
  • CSRs review customer accounts and make changes, if necessary. They may also update customer information.
• Maintain records
  • CSRs keep records of customer interactions. They may also process customer accounts and file documents.
• Skills and qualifications
  • Some skills that are useful for customer service representatives include: Empathy, Problem solving, Communication, Active listening, Technical knowledge, Patience, Tenacity, and Adaptability.
• Applicant requirements
  • Applicants should at least be high school graduates to apply.
  • Applicants should have at least 1 year of BPO experience to apply
  • Applicants should be available to start ASAP

Working Location

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