Get Your Application Started Today! Retail CSR – CDO Site

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cagayan de Oro City is seeking motivated Retail Customer Service Representatives to support customers with product inquiries, order tracking, payments, returns, and complaints. You will deliver friendly, reliable service and help resolve issues to maintain satisfaction.

The role requires strong communication skills, basic computer and data-entry abilities, and willingness to work onsite with shifting schedules, including weekends and holidays.

Qualifications

• High school graduate (old curriculum) or Senior High School graduate.
• Fresh graduates welcome, subject to account requirements.
• Good verbal and written communication skills.
• Basic computer navigation and data-entry skills.
• Customer-oriented, patient, and willing to learn.
• Willing to work onsite in Cagayan de Oro City.
• Willing to work shifting schedules, including weekends and holidays.

Responsibilities

• Handle customer inquiries regarding products, orders, payments, and store policies.
• Assist customers with order tracking, delivery updates, returns, refunds, and exchanges.
• Resolve complaints and provide appropriate solutions in a professional manner.
• Handle inbound and outbound calls as required by the account.
• Update customer records and document interactions accurately.
• Coordinate with relevant teams to address customer concerns and follow up on unresolved issues.
• Maintain customer satisfaction by providing timely, courteous, and reliable assistance.
• Follow company policies, account procedures, and quality standards.

Skills

Verbal and written communication

Data entry

Customer service mindset

Teamwork

Education

High school graduate

Job description

We are looking for motivated and customer-focused individuals to join our team as Retail Customer Service Representatives (CSR) in Cagayan de Oro City. In this role, you will assist customers with product inquiries, order tracking, payment concerns, returns, exchanges, and complaints while providing friendly and reliable customer service. If you have good communication skills and a passion for helping people, this is an excellent opportunity to start or grow your career in the BPO industry.

Qualifications

• High school graduate (old curriculum) or Senior High School graduate.

• Fresh graduates and applicants with no BPO experience are welcome to apply, subject to account requirements.

• Good verbal and written communication skills.

• Basic computer navigation and data-entry skills.

• Customer-oriented, patient, and willing to learn.

• Willing to work onsite in Cagayan de Oro City.

• Willing to work shifting schedules, including weekends and holidays, as needed.

Key Responsibilities

• Handle customer inquiries regarding products, orders, payments, and store policies.

• Assist customers with order tracking, delivery updates, returns, refunds, and exchanges.

• Resolve complaints and provide appropriate solutions in a professional manner.

• Handle inbound and outbound calls as required by the account.

• Update customer records and document interactions accurately.

• Coordinate with relevant teams to address customer concerns and follow up on unresolved issues.

• Maintain customer satisfaction by providing timely, courteous, and reliable assistance.

• Follow company policies, account procedures, and quality standards.