Enterprise Telco Sales Support & Order Specialist

Acquire Intelligence; Quezon City; On-site; PHP 320,000 - 520,000; Full time

Job summary

Acquire Intelligence seeks an Enterprise Sales Support Specialist to join the in-house E&G National Sales Support team in Manila. You will assist AU Account Managers with sales orders, billing reports and account management across Enterprise, Corporate, SMB and Channel Partners, ensuring accurate, timely responses and high service levels.

You will process orders, raise support requests, generate invoices and collaborate with multiple internal teams to maximize sales opportunities and KPI

Qualifications

• 2+ years Telco or B2B sales experience.
• Customer-facing interactions and front-end support.
• Strong problem-solving and analytical abilities.
• Excellent communication and negotiating skills.

Responsibilities

• Process orders via platforms (Salesforce and APDS).
• Raise Deal Support Requests and liaise with Sales Support, Sales Operations, Legal, Solutions Consultant, Billing and Credit.
• Generate billing reports and provide invoice copies.
• Raise opportunities and quotes on Salesforce for Vocus and Voice products.
• Create New Billing IDs via Tulip CRM and perform back-billing as needed.
• Draft and send Service Orders to customers via Conga Sign.
• Complete account audits including services, contracts, addresses and costs.
• Qualify sites for the Sales team and meet KPIs.
• Provide accurate information to Partners with high customer service levels.
• Maintain team workload and write professional emails.
• Follow up with Account Managers on pending cases to optimize outcomes.

Skills

Telco experience

B2B sales

Customer facing

Communication skills

Time management

Tools

Salesforce

Tulip CRM

Conga Sign

Job description

Acquire Intelligence seeks an Enterprise Sales Support Specialist to join the in-house E&G National Sales Support team in Manila. You will assist AU Account Managers with sales orders, billing reports and account management across Enterprise, Corporate, SMB and Channel Partners, ensuring accurate, timely responses and high service levels.

You will process orders, raise support requests, generate invoices and collaborate with multiple internal teams to maximize sales opportunities and KPI