B2B Telco Customer Service | Fixed Dayshift | Eastwood, QC | 30k package*

Acquire Intelligence; Quezon City; On-site; PHP 320,000 - 520,000; Full time

Job summary

Acquire Intelligence seeks an Enterprise Sales Support Specialist to join the in-house E&G National Sales Support team in Manila. You will assist AU Account Managers with sales orders, billing reports and account management across Enterprise, Corporate, SMB and Channel Partners, ensuring accurate, timely responses and high service levels.

You will process orders, raise support requests, generate invoices and collaborate with multiple internal teams to maximize sales opportunities and KPI

Qualifications

• 2+ years Telco or B2B sales experience.
• Customer-facing interactions and front-end support.
• Strong problem-solving and analytical abilities.
• Excellent communication and negotiating skills.

Responsibilities

• Process orders via platforms (Salesforce and APDS).
• Raise Deal Support Requests and liaise with Sales Support, Sales Operations, Legal, Solutions Consultant, Billing and Credit.
• Generate billing reports and provide invoice copies.
• Raise opportunities and quotes on Salesforce for Vocus and Voice products.
• Create New Billing IDs via Tulip CRM and perform back-billing as needed.
• Draft and send Service Orders to customers via Conga Sign.
• Complete account audits including services, contracts, addresses and costs.
• Qualify sites for the Sales team and meet KPIs.
• Provide accurate information to Partners with high customer service levels.
• Maintain team workload and write professional emails.
• Follow up with Account Managers on pending cases to optimize outcomes.

Skills

Telco experience

B2B sales

Customer facing

Communication skills

Time management

Tools

Salesforce

Tulip CRM

Conga Sign

Job description

About the role

You’ll be part of the in-house E&G National Sales Support team. As an Enterprise Sales Support Specialist, you play a vital role in the business by providing effective, prompt and accurate responsiveness to Enterprise, Corporate, SMB and Channel Partner business sectors through all mediums and able to provide first‑rate assistance to AU Account Managers for them to maximize their sales opportunities. This role assists in achieving a seamless transaction with sales orders, reports and management accounts required.

Key responsibilities

• Order Processing via platforms preferably Salesforce and APDS

• Raising Deal Support Request via Salesforce and liaising with counterparts – Sales Support, Sales Operations, Legal, Solutions Consultant, Billing and Credit teams

• Generating billing reports and/or providing invoice copies

• Raise Opportunities and Quote on Salesforce – Vocus and Voice products

• Raise New Billing ID via Tulip CRM

• NextDC Back Bill

• Generate Service Order and sent via congasign to the customer

• Completing account audits – provide lists of services, contract start/end dates, site address, product, costs, etc.

• Assists in qualifying sites for the Sales team

• Ensure high level of efficiency and accuracy

• Provide clear and accurate information to all Partners whilst maintaining the highest standard of customer service

• Meet all required KPI's

• Identify Account Manager's needs to deliver quality solutions

• Manage both an individual workload and tasks allocated to the team

• Write and respond to emails in an appropriate and professional manner

• Consistent follow-up with the Account Managers for all pending cases to achieve the best outcome for both the business and customer

About you

• At least 2 years solid Telco background and/or B2B Sales experience

• Customer/Client Facing- interact, engage and provide front-end support

• Strong problem solving, analytical and resolution skills

• Excellent communication, interpersonal and negotiating skills

• Excellent time management skills

• Ability to work both autonomously and within the group and Onshore team

• A proactive, initiative, flexible and positive attitude

• High attention to detail, with motivation and focus

• Team and customer focused

• Intermediate computer skills

About us

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world. We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions. Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.