E&G Sales Support Specialist

Acquire Intelligence; Quezon City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Acquire Intelligence seeks an E&G National Sales Support Specialist to empower Enterprise, Corporate, SMB and Channel Partner accounts in Australia and beyond. You will coordinate order processing, billing, and CRM updates, ensuring accuracy and timely responses across multiple teams.

The role emphasizes strong communication, problem solving, and the ability to work with Salesforce, Tulip CRM, and related tools, contributing to high-quality customer service and KPI achievement.

Qualifications

• At least 2 years in Telco/B2B sales or equivalent.
• Customer-facing role experience with clients.
• Strong communication and interpersonal skills.
• Proven problem solving and analytical abilities.
• Excellent time management and ability to handle multiple tasks.

Responsibilities

• Process orders and manage via Salesforce and APDS.
• Raise and validate Deal Support Requests with internal teams.
• Generate billing reports and provide invoice copies.
• Raise Opportunities and Quotes in Salesforce – Vocus and Voice products.
• Create Billing IDs and manage service orders.
• Conduct account audits with contract details and site info.
• Maintain and update customer data in Salesforce.
• Support ad hoc projects and qualifying sites for the Sales team.

Skills

Telco background

B2B sales

Customer facing

Communication skills

Time management

Problem solving

MS Office / Google Suite

Tools

Salesforce

Tulip CRM

Congasign

Job description

Position Description

E&G Sales Support Specialist

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Site: Technoplaza 2, Eastwood

Reporting to: Direct Manager/Supervisor

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

You'll be part of our in-house Vocus E&G National Sales Support team. As an Enterprise Sales Support Specialist, you play a vital role in the Vocus business by providing effective, prompt and accurate responsiveness to Enterprise, Corporate, SMB and Channel Partner business sectors through all mediums and able to provide first-rate assistance to our AU Account Managers for them to maximize their sales opportunities.

This role assists in achieving a seamless transaction with sales orders, reports and management accounts required.

Your Day Could See You

• Order Processing via platforms preferably Salesforce and APDS
• Raising and validating Deal Support Request via Salesforce and liaising with Sales Support, Sales Operations, Legal, Solutions Consultant, Billing and Credit teams

• Generating billing reports and/or providing invoice copies
• Raise Opportunities and Quote on Salesforce – Vocus and Voice products
• Raise New Billing ID via Tulip CRM
• NextDC Back Bill
• Generate Service Order and sent via congasign to the customer
• Completing account audits – provide lists of services, contract start/end dates, site address, product, costs, etc.

• Ad Hoc projects- vary depending on specific task
• Assists in qualifying sites for the Sales team
• Identify opportunities for improvement and feed back into the business
• Update and maintain customer records using our CRM, Salesforce

Key Responsibilities

• Ensure high level of efficiency and accuracy
• Ensure all Account Managers and counterparts have positive experience
• Provide clear and accurate information to all Partners whilst maintaining the highest standard of customer service
• Meet all required KPIs
• Identify Account Manager’s needs to deliver quality solutions
• Manage both an individual workload and tasks allocated to the team
• Write and respond to emails in an appropriate and professional manner
• Meet Ad Hoc tasks in the required timeframe
• Consistent follow-up with the Account Managers for all pending cases to achieve the best outcome for both the business and customer

a Bit About You

• At least 2 years solid Telco background and/or B2B Sales experience
• Customer/Client Facing- interact, engage and provide front-end support
• Strong problem solving, analytical and resolution skills
• Excellent communication, interpersonal and negotiating skills
• Excellent time management skills
• Ability to work both autonomously and within the group and Onshore team
• A proactive, initiative, flexible and positive attitude
• High attention to detail, with motivation and focus
• Team and customer focused
• Intermediate computer skills
• Proficient in MSO and/or Google Suite applications
• Approachable with a "Can Do" attitude

What Success Looks Like

• Uninterrupted business operations.
• Highly satisfied customers.
• Achievement of KPIs.
• Highly motivated and high-performing workforce.

What We Value

We're proud of our diverse global team, all working in a collaborative environment and happy to share

These Common Values

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

Join the A-Team and experience the A-Life!