E&G Sales Support Specialist

AAPMI2 Acquire Asia Pacific Manila 2, Inc.; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Acquire Intelligence is a global outsourcer delivering contact center and back-office services. The Enterprise Sales Support Specialist supports AU Account Managers, processing orders, generating billing reports, and raising opportunities to maximize sales opportunities across multiple business sectors.

With at least 2 years in Telco or B2B sales, you will handle CRM tasks, cross-functional coordination, and ensure accurate, timely service delivery while maintaining excellent customer

Qualifications

• At least 2 years solid Telco background and/or B2B Sales experience.
• Customer-facing - interact, engage and provide front-end support.
• Strong problem solving, analytical and resolution skills.
• Excellent communication, interpersonal and negotiating skills.
• Excellent time management skills.
• Ability to work both autonomously and within the group and Onshore team.

Responsibilities

• Process orders via Salesforce or APDS and related platforms.
• Raise and validate Deal Support Requests with cross-functional teams.
• Generate billing reports or provide invoice copies.
• Raise Opportunities and Quotes on Salesforce – Vocus and Voice products.
• Create New Billing IDs via Tulip CRM and manage back billing.
• Prepare Service Orders and send to customers.
• Maintain accurate customer records in Salesforce.

Skills

Telco/B2B Sales

Customer-facing

Problem solving

Communication

Time management

Autonomy

Proactive

Attention to detail

Team player

MSO/Google Suite

Can-do attitude

Job description

POSITION DESCRIPTION E&G Sales Support Specialist Site: Technoplaza 2, Eastwood Reporting to: Direct Manager/Supervisor

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world. As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies. As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

You’ll be part of our in-house Vocus E&G National Sales Support team. As an Enterprise Sales Support Specialist, you play a vital role in the Vocus business by providing effective, prompt and accurate responsiveness to Enterprise, Corporate, SMB and Channel Partner business sectors through all mediums and able to provide first-rate assistance to our AU Account Managers for them to maximize their sales opportunities. This role assists in achieving a seamless transaction with sales orders, reports and management accounts required.

Your day could see you:

• Order Processing via platforms preferably Salesforce and APDS
• Raising and validating Deal Support Request via Salesforce and liaising with counterparts – Sales Support, Sales Operations, Legal, Solutions Consultant, Billing and Credit teams
• Generating billing reports and/or providing invoice copies
• Raise Opportunities and Quote on Salesforce – Vocus and Voice products
• Raise New Billing ID via Tulip CRM
• NextDC Back Bill
• Generate Service Order and sent via congasign to the customer
• Completing account audits – provide lists of services, contract start/end dates, site address, product, costs, etc.
• Ad Hoc projects- vary depending on specific task
• Assists in qualifying sites for the Sales team
• Identify opportunities for improvement and feed back into the business
• Update and maintain customer records using our CRM, Salesforce

Key Responsibilities:

• Ensure high level of efficiency and accuracy
• Ensure all Account Managers and counterparts have positive experience
• Provide clear and accurate information to all Partners whilst maintaining the highest standard of customer service
• Meet all required KPI’s
• Identify Account Manager’s needs to deliver quality solutions
• Manage both an individual workload and tasks allocated to the team
• Write and respond to emails in an appropriate and professional manner
• Meet Ad Hoc tasks in the required timeframe
• Consistent follow-up with the Account Managers for all pending cases to achieve the best outcome for both the business and customer

A BIT ABOUT YOU

• At least 2 years solid Telco background and/or B2B Sales experience
• Customer/Client Facing- interact, engage and provide front-end support
• Strong problem solving, analytical and resolution skills
• Excellent communication, interpersonal and negotiating skills
• Excellent time management skills
• Ability to work both autonomously and within the group and Onshore team
• A proactive, initiative, flexible and positive attitude
• High attention to detail, with motivation and focus
• Team and customer focused
• Intermediate computer skills
• Proficient in MSO and/or Google Suite applications
• Approachable with a “Can Do’ attitude

WHAT SUCCESS LOOKS LIKE

• Uninterrupted business operations.
• Highly satisfied customers.
• Achievement of KPIs.
• Highly motivated and high-performing workforce.

WHAT WE VALUE

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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