E&G Sales Support Specialist

Acquire.AI; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Acquire Intelligence is seeking an E&G Sales Support Specialist in Quezon City to join our National Sales Support team. You will support Enterprise, Corporate, SMB and Channel Partner sectors, ensuring accurate responses across mediums and assisting AU Account Managers to maximise sales opportunities.

You will process orders, raise deal supports, generate billing reports, and maintain customer records in Salesforce.

Qualifications

• 2+ years in Telco or B2B sales
• Customer/Client facing experience
• Strong problem-solving, analytical and resolution skills
• Excellent communication, interpersonal and negotiation skills
• Excellent time management and organisational skills
• Proficient in MSO and/or Google Suite applications

Responsibilities

• Process orders using Salesforce and APDS
• Raise and validate Deal Support Requests in Salesforce
• Coordinate with Sales Support, Sales Ops, Legal, Solutions Consultant, Billing and Credit teams
• Generate billing reports or provide invoice copies
• Raise opportunities and quotes on Salesforce (Vocus/Voice products)
• Create New Billing IDs via Tulip CRM
• Manage NextDC Back Bills and service orders via Congasign
• Conduct account audits: service lists, start/end dates, site address, products, costs
• Handle ad-hoc projects and site qualification for Sales team
• Identify improvement opportunities and feed back to business
• Maintain customer records in Salesforce

Skills

Telco background

B2B sales experience

Customer facing

Problem solving

Communication

Time management

MSO / Google Suite

Tools

Salesforce

APDS

Tulip CRM

Congasign

CRM (Salesforce)

Job description

E&G Sales Support Specialist page is loaded## E&G Sales Support Specialistlocations: Quezon Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 26, 2026 (30+ days left to apply)job requisition id: R12946We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**POSITION DESCRIPTION**E&G Sales Support SpecialistSite: Technoplaza 2, EastwoodReporting to: Direct Manager/SupervisorAcquire Intelligence exists to help businesses unlock smarter ways of working. We believe thatby combining the best of people, process, and automation, companies can grow faster andoperate with greater confidence. Our purpose is to remove complexity, improve performance,and drive intelligent transformation for organizations around the world.As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual andteam targets that support company objectives, while building and maintaining customerrelationships. You're also responsible for complying with and enforcing procedures aligned withour information security policies.As a values-led organization, we expect all our team members to exemplify our four values ofCurious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.**A SNAPSHOT OF YOUR ROLE**You'll be part of our in-house Vocus E&G National Sales Support team. As an Enterprise SalesSupport Specialist, you play a vital role in the Vocus business by providing effective, promptand accurate responsiveness to Enterprise, Corporate, SMB and Channel Partner businesssectors through all mediums and able to provide first-rate assistance to our AU AccountManagers for them to maximize their sales opportunities.This role assists in achieving a seamless transaction with sales orders, reports andmanagement accounts required.*Your day could see you:*- Order Processing via platforms preferably Salesforce and APDS- Raising and validating Deal Support Request via Salesforce and liaising withcounterparts - Sales Support, Sales Operations, Legal, Solutions Consultant, Billingand Credit teams- Generating billing reports and/or providing invoice copies- Raise Opportunities and Quote on Salesforce - Vocus and Voice products- Raise New Billing ID via Tulip CRM- NextDC Back Bill- Generate Service Order and sent via congasign to the customer- Completing account audits - provide lists of services, contract start/end dates, siteaddress, product, costs, etc.- Ad Hoc projects- vary depending on specific task- Assists in qualifying sites for the Sales team- Identify opportunities for improvement and feed back into the business- Update and maintain customer records using our CRM, Salesforce*Key Responsibilities:*- Ensure high level of efficiency and accuracy- Ensure all Account Managers and counterparts have positive experience- Provide clear and accurate information to all Partners whilst maintaining the higheststandard of customer service- Meet all required KPI's- Identify Account Manager's needs to deliver quality solutions- Manage both an individual workload and tasks allocated to the team- Write and respond to emails in an appropriate and professional manner- Meet Ad Hoc tasks in the required timeframe- Consistent follow-up with the Account Managers for all pending cases to achieve thebest outcome for both the business and customer**A BIT ABOUT YOU**- At least 2 years solid Telco background and/or B2B Sales experience- Customer/Client Facing- interact, engage and provide front-end support- Strong problem solving, analytical and resolution skills- Excellent communication, interpersonal and negotiating skills- Excellent time management skills- Ability to work both autonomously and within the group and Onshore team- A proactive, initiative, flexible and positive attitude- High attention to detail, with motivation and focus- Team and customer focused- Intermediate computer skills- Proficient in MSO and/or Google Suite applications- Approachable with a \"Can Do' attitude**WHAT SUCCESS LOOKS LIKE**- Uninterrupted business operations.- Highly satisfied customers.- Achievement of KPIs.- Highly motivated and high-performing workforce.**WHAT WE VALUE**We're proud of our diverse global team, all working in a collaborative environment and happy to sharethese common values:- Curious and Clever: Smart questions spark smart solutions.- Entrepreneurial Energy: Think like an owner. Solve like a founder.- Fast with Intent: We move fast and deliver real results.- Laugh and Learn: We don't take ourselves too seriously, just our results.Join the A-Team and experience the A-Life!Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years' experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of \"big business.\" We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on \"Access Rights to Personal Data\" or send us an email to [e-mail]. Please refer to our Privacy Policy at