Customer Care Call Center Specialist

iQor; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor is hiring a polite, professional Customer Service Call Center Agent to represent our clients by providing remarkable service to customers via phone. The role involves handling a high volume of inbound or outbound calls and delivering accurate, efficient responses to inquiries.

We value a friendly, energetic approach and the ability to meet productivity and quality standards. Strong attendance and teamwork are essential to success in this position.

Qualifications

• Experience in customer service in a transaction-based environment, such as a call center or retail.
• Ability to work independently and in a team.
• Predictable and consistent attendance.
• Able to work shifts including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls as needed.
• Build relationships with clients and customers based on trust.
• Meet call center productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Educate customers about the client’s products and services.

Skills

Customer service

Empathy

Teamwork

Accuracy

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor is hiring a polite, professional Customer Service Call Center Agent to represent our clients by providing remarkable service to customers via phone. The role involves handling a high volume of inbound or outbound calls and delivering accurate, efficient responses to inquiries.

We value a friendly, energetic approach and the ability to meet productivity and quality standards. Strong attendance and teamwork are essential to success in this position.