Customer Service Call Center Specialist

iQor; Mabalacat; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to callers via phone. The role involves handling a high volume of inbound or outbound calls and creating a positive customer experience.

You will listen to customers, address inquiries, meet call center metrics, and maintain accuracy and productivity while providing friendly, patient support.

Qualifications

• Experience in customer service in a transaction-based environment is preferred.
• Ability to work independently and in a team.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls when needed with energy and enthusiasm.
• Build relationships with customers and team members based on trust.
• Meet call center productivity and quality standards.
• Strive for first call resolution and ownership of customer needs.
• Follow instructions for one-call customer resolution.
• Deliver excellent customer service through timely resolution of inquiries.
• Educate customers about clients' products and services.

Skills

Customer service

Teamwork

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to callers via phone. The role involves handling a high volume of inbound or outbound calls and creating a positive customer experience.

You will listen to customers, address inquiries, meet call center metrics, and maintain accuracy and productivity while providing friendly, patient support.