Customer Care Champion – Call Center

iQor (branded as iQor CXBPO™); Mabalacat; On-site; PHP 223,000 - 357,000; Full time

Job summary

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. The role involves handling a high volume of inbound or outbound calls and creating a positive caller experience.

Agents listen to customers, address inquiries, and provide accurate and efficient responses. Robust training and opportunities for growth are provided within a community-focused company culture.

Qualifications

• Must have experience in customer service, preferably in a transaction-based environment.
• Ability to work independently and in a team.
• Able to maintain accuracy and production standards.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls as needed with a positive, energetic approach.
• Build lasting relationships with clients, customers, and team members based on trust.
• Meet call center productivity and quality standards.
• Strive for first call resolution and own customer issues.

Skills

Customer service experience

Team environment

Accuracy

Attendance reliability

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. The role involves handling a high volume of inbound or outbound calls and creating a positive caller experience.

Agents listen to customers, address inquiries, and provide accurate and efficient responses. Robust training and opportunities for growth are provided within a community-focused company culture.