Customer Support Call Center Agent

iQor (branded as iQor CXBPO™); Dasmariñas; On-site; PHP 290,000 - 424,000; Full time

Job summary

iQor CXBPO is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls, listen to customers, address inquiries, and provide accurate responses to ensure a positive caller experience.

We value dependable attendance, the ability to work independently and in a team, and the flexibility to work various shifts including nights and weekends.

Qualifications

• High school diploma, GED, or equivalent required.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Teamwork

Attention to detail

Attendance reliability

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor CXBPO is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls, listen to customers, address inquiries, and provide accurate responses to ensure a positive caller experience.

We value dependable attendance, the ability to work independently and in a team, and the flexibility to work various shifts including nights and weekends.