Dynamic Call Center Agent - Flexible Shifts

iQor (branded as iQor CXBPO™); Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

iQor CXBPO™ is seeking polite and professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. agents will handle high volumes of inbound/outbound calls, listen to customers, and provide accurate responses while maintaining a positive experience.

Ideal candidates will have experience in transaction-based customer service, the ability to work independently or in a team, and a strong commitment to attendance and reliability.

Qualifications

• Experience in a transaction-based customer service environment.
• Ability to work independently and in a team.
• Reliable attendance is essential.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Outbound calls when required; maintain positive customer relations.
• Strive for first call resolution and ownership of issues.
• Educate customers about clients' products and services.
• Meet productivity and quality standards.

Skills

Customer service experience

Empathy

Teamwork

Attention to detail

Attendance reliability

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor CXBPO™ is seeking polite and professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. agents will handle high volumes of inbound/outbound calls, listen to customers, and provide accurate responses while maintaining a positive experience.

Ideal candidates will have experience in transaction-based customer service, the ability to work independently or in a team, and a strong commitment to attendance and reliability.