Employee Relations Officer

Diar's Assistance, Inc.; Mandaluyong; On-site; PHP 391,000 - 580,000; Full time

Job summary

Diar'S Assistance, Inc. in Mandaluyong is seeking an HR professional to manage employee relations and disciplinary processes while ensuring compliance with Philippine labor laws. The role requires 3–5 years in HR and strong communication, documentation, and confidentiality skills.

You will collaborate with supervisors, account officers, and clients to ensure fair handling of incidents and accurate reporting. This position is full-time and on-site in Metro Manila.

Qualifications

• Bachelor's degree in Psychology, HRM, Behavioral Science, or related field.
• 3–5 years HR experience, preferably Employee Relations.
• Knowledge of Philippine Labor Laws, DOLE regulations, and company policies.
• Experience handling employee concerns, grievances, disciplinary cases, and conflict resolution.
• Excellent documentation, record-keeping, and organizational skills.
• Ability to handle confidential information with discretion.
• Detail-oriented, proactive, and able to handle multiple concerns.

Responsibilities

• Receives and evaluates incident reports and observes due process.
• Coordinates with supervisors and clients on disciplinary action.
• Prepare status reports on disciplinary handling.
• Endorse back to office/EOC for reassignment; monitor notices (AWOL, back to office, manpower reduction, terminated contract).
• Prepare a summary report of disciplinary action.
• Update and monitor reports on back to office, AWOL, manpower reduction, and terminated contracts.
• Responsible for DOLE termination report for resignation, AWOL, manpower reduction, and terminated contract.
• Assist verification of employment records for returning employees.
• Handle other sensitive disciplinary concerns in the absence of the HR Head.
• Other duties that may be assigned.

Skills

Communication

Interpersonal skills

Negotiation

Discretion

Detail-oriented

Proactivity

Multi-tasking

Education

Bachelor's degree in Psychology, HRM, Behavioral Science, or related field

Job description

Qualifications:

• Graduate of Bachelor's Degree in Psychology, Human Resource Management, Behavioral Science, or any related field.
• With at least 3 - 5 years of experience in Human Resources, preferably in Employee Relations.
• Knowledgeable in Philippine Labor Laws, DOLE regulations, and company policies.
• With experience handling employee concerns, grievances, disciplinary cases, and conflict resolution.
• Good communication, interpersonal, and negotiation skills.
• Able to conduct administrative investigations and prepare incident reports, notices, and other HR-related documents.
• Excellent documentation, record-keeping, and organizational skills.
• Can handle confidential employee information with professionalism and discretion.
• Detail-oriented, proactive, and capable of handling multiple concerns.

Primary Responsibilities:

• Receives and evaluates incident reports from the Area Supervisor/s, Account Officers, Team Leaders, and Clients, and observes the due process of handling disciplinary action.
• Coordinates with Supervisor/s, Account Officer/s, Team Leader/s, and/ or Client on further handling of disciplinary action.
• Prepare a status report on disciplinary handling of the reported incidents, and send to the department and/or client concerned.
• Endorse the back to office/ EOC personnel to the Dispatch team for reassignment o Monitor and process notices to employees for AWOL, Back to Office, manpower reduction, EOC/ terminated contract with client.
• Prepare a summary report of disciplinary action.
• Update and monitor the summary report of back to office, AWOL, manpower reduction, and EOC/ terminated contract with client.
• Responsible for DOLE termination report for resignation, AWOL, manpower reduction, and terminated contract.

Secondary Responsibilities:

• Update back to office/ manpower reduction and EOC through the manpower movement report provided by the dispatch team.
• Endorse the employee's accountability document to accounting for proper implementation of salary deduction.

Other Responsibilities:

• Handle other sensitive disciplinary concerns in the absence of the HR Head.
• Assist verification of employment record for reapplication of returning employees.
• Other duties that may be assigned from time to time
• Experience: 3-5 Yrs Exp