Employee Relations Specialist

Hertz Philippines; Makati; On-site; PHP 350,000 - 900,000; Full time

Job summary

Hertz Philippines is seeking an Employee Relations Specialist to administer end-to-end employee relations programs, investigate workplace misconduct, and uphold statutory due process under Philippine labor law. The role acts as a neutral mediator between management and staff, advising department managers on labor standards and coordinating with external counsel and government agencies.

You will handle disciplinary case management, grievances, mediation, SEnA representation with DOLE, and support

Qualifications

• Knowledge of Philippine Labor Code (Just and Authorized Causes)
• Hands-on mastery of DOLE SEnA protocols
• Drafting clear, legally defensible NTEs, minutes, and NODs
• Experience in investigations, hearings, and case preparation
• Strong mediation, negotiation, and confidentiality skills

Responsibilities

• Administer end-to-end employee relations programs and due process procedures.
• Investigate workplace misconduct, coordinate hearings, and document Minutes of the Hearing.
• Draft and issue Notices of Decision with evidence-based recommendations.
• Maintain confidential case dockets and ensure proofs of service.

Skills

Statutory Knowledge

Investigation & Drafting

Interpersonal & Mediation

Ethics & Integrity

Discretion & Confidentiality

Education

Bachelor’s degree in HR Management / related field

Job description

The Employee Relations Specialist is responsible for administering end-to-end employee relations programs, investigating workplace misconduct, and executing statutory two-notice disciplinary procedures. The role acts as a neutral mediator in employee grievances, provides expert advisory to department managers on labor standards, and leads coordination with external legal counsel and government agencies (DOLE, NLRC) to mitigate legal and operational risks

Core Responsibilities

1. Disciplinary Case Management & Statutory Due Process

• Administer the Twin-Notice Rule: Prepare, review, and issue legally compliant Notices to Explain (NTE) / Show Cause Memos, specifying exact infractions, company policy provisions, and affording the mandatory minimum of five (5) calendar days (120 hours) for the employee's written response.
• Conduct Administrative Investigations & Hearings: Coordinate, chair, or record formal administrative hearings; ensure rights to representation, compile evidence, and produce signed, objective Minutes of the Hearing.
• Draft Notices of Decision (NOD): Formulate evidence-based findings and penalty recommendations aligned with the company Code of Conduct, graduated penalties, and established Supreme Court jurisprudence.
• Record Management: Maintain confidential and audit-ready 201 employee relation case dockets with complete chains of custody and proofs of service.

2. Grievances & Workplace Mediation

• Grievance Administration: Serve as the confidential intake point for employee complaints, interpersonal disputes, discrimination, and harassment reports.
• Mediation & Counseling: Facilitate objective dialogue between conflicting parties, deescalating tensions and fostering collaborative solutions prior to formal escalation.
• Whistleblower & Anti-Retaliation Protection: Safeguard reporting employees and maintain strict confidentiality throughout all investigative workflows
• Single-Entry Approach (SEnA): Represent the company as an authorized representative/liaison in DOLE SEnA conciliation-mediation conferences; prepare factual timelines, documentary evidence, and assist in formulating viable amicable settlements.
• Compromise Agreements & Quitclaims: Facilitate the legal execution of DOLEattested waivers, releases, and quitclaims upon reaching settlement agreements.
• Labor Inspection Support: Assist in routine and complaint-based DOLE inspections, ensuring company documentation conforms with General Labor Standards (GLS) and Occupational Safety and Health Standards (OSHS).
• Litigation Coordination: Serve as the primary HR liaison to external legal counsel for labor disputes elevated to the National Labor Relations Commission (NLRC).
• Evidence Gathering & Case Preparation: Compile pertinent records (contracts, timekeeping logs, signed NTEs, minutes, notices, performance appraisals) and draft comprehensive factual briefs for counsel's use in drafting Position Papers, Replies, and Rejoinders.
• Hearing Attendance: Accompany management representatives and legal counsel during mandatory conciliation conferences and formal hearings before NLRC Labor Arbiters

Job Qualifications & Specifications

• Education: Bachelor’s degree in Human Resource Management, Psychology, Behavioral Science, Legal Management, Political Science, or equivalent.
• Work Experience: Minimum of 3 to 5 years of dedicated experience in Employee Relations, Labor Relations, and Labor Compliance in the Philippines . Experience in operations-heavy sectors (e.g., transportation, car rental, logistics, manufacturing, or BPO) is an advantage.
• Statutory Knowledge: Comprehensive, hands-on mastery of the Philippine Labor Code (Just and Authorized Causes under Articles 297–299), DOLE SEnA protocols, NLRC rules of procedure, and RA 11058 (OSHS).
• Investigation & Drafting Skills: Proven track record in conducting administrative investigations and drafting clear, legally defensible NTEs, hearing minutes, and NODs.
• Interpersonal & Mediation Skills: High emotional intelligence, objective conflictresolution capability, and assertive negotiation skills.
• Ethics & Integrity: Absolute discretion and trustworthiness in handling sensitive personnel data and privileged legal correspondence.