Employee Relation Officer

Toyota Financial Services Philippines; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Toyota Financial Services Philippines is seeking an experienced HR professional to support employee relations, compliance, and policy implementation at our Makati headquarters.

You will lead investigations, advise managers on performance and discipline, and foster a fair, inclusive workplace while ensuring adherence to local laws and company standards.

The role requires strong communication, confidentiality, and the ability to handle sensitive information with discretion.

Qualifications

• Bachelor’s degree in HR, Legal Management, or related field.
• 3–5 years of experience in employee relations and HR compliance.
• Strong knowledge of employment laws and HR best practices.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to handle sensitive and confidential information with discretion.
• Related Certification or further studies are a plus.

Responsibilities

• Serve as a point of contact for employee concerns, grievances, and conflict resolution.
• Conduct investigations into employee complaints, misconduct, and policy violations, ensuring fairness and confidentiality.
• Provide guidance to managers and employees on performance management, disciplinary actions, and workplace behavior.
• Promote a culture of respect, inclusion, and fairness across the organization.
• Develop and implement feedback mechanisms.
• Ensure compliance with local employment laws and regulations.
• Monitor changes in labor legislation and update HR policies accordingly.
• Maintain and audit HR records to ensure accuracy and legal compliance.
• Support internal and external audits related to HR practices.
• Develop and deliver training on compliance topics such as harassment prevention, ethics, and workplace conduct.
• Conduct audits of HR practices to identify compliance gaps and recommend corrective actions.
• Draft, review, and update HR policies and procedures.
• Communicate policy changes effectively to all team members.
• Ensure consistent application of policies across departments.

Skills

Employee relations

HR compliance

Interpersonal skills

Communication skills

Conflict resolution

Discretion

Education

Bachelor’s degree in Human Resources, Legal Management, or related field

Job description

• Serve as a point of contact for employee concerns, grievances, and conflict resolution.
• Conduct investigations into employee complaints, misconduct, and policy violations, ensuring fairness and confidentiality.
• Provide guidance to managers and employees on performance management, disciplinary actions, and workplace behavior.
• Promote a culture of respect, inclusion, and fairness across the organization.
• Develop and implement feedback mechanisms.

HR Compliance:

• Ensure compliance with local employment laws and regulations.
• Monitor changes in labor legislation and update HR policies accordingly.
• Maintain and audit HR records to ensure accuracy and legal compliance.
• Support internal and external audits related to HR practices.
• Develop and deliver training on compliance topics such as harassment prevention, ethics, and workplace conduct.
• Conduct audits of HR practices to identify compliance gaps and recommend corrective actions.

Policy Development & Implementation:

• Draft, review, and update HR policies and procedures.
• Communicate policy changes effectively to all team members.
• Ensure consistent application of policies across departments.

QUALIFICATIONS:

• Bachelor’s degree in Human Resources, Legal Management, or related field.
• 3–5 years of experience in employee relations and HR compliance.
• Strong knowledge of employment laws and HR best practices.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to handle sensitive and confidential information with discretion.
• Related Certification or further studies are a plus.