Empathetic Customer Support Associate - Fast-Paced Helpdesk

Concentrix; Iloilo City; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

The Iloilo City-based Concentrix is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering courteous service and problem resolution aligned with client KPIs.

You'll greet customers professionally, maintain basic product knowledge, document interactions, and seek opportunities to upsell while ensuring accurate account notes and timely follow-ups in a fast-paced, team-focused environment.

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant customer support experience preferred.
• Strong communication and keyboard/PC skills.

Responsibilities

• Handle customer inquiries via phone and online channels.
• Resolve routine problems and provide product/service information.
• Document all interactions in the call tracking system.
• Meet KPI targets and participate in process improvements.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Education

High school diploma

Tools

CRM software

Job description

The Iloilo City-based Concentrix is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering courteous service and problem resolution aligned with client KPIs.

You'll greet customers professionally, maintain basic product knowledge, document interactions, and seek opportunities to upsell while ensuring accurate account notes and timely follow-ups in a fast-paced, team-focused environment.