Customer Support Associate I — Resolve & Delight (Rotating Shifts)

Concentrix; Iloilo City; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

Concentrix is hiring a Customer Support Associate I in Iloilo City to interface with customers via inbound calls, outbound calls, or the Internet, delivering service and resolving routine problems related to our clients' products or services.

The role emphasizes meeting KPIs, empathetic communication, accurate documentation, and teamwork in a fast-paced environment, with opportunities to upsell where appropriate.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation and PC knowledge.
• Effective written and verbal communication.
• Dependable with attention to detail.
• Able to multitask in a fast-paced environment.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet as required.
• Meet contractual KPIs and provide resolution to routine problems.
• Clarify customer requirements and use resources to resolve issues.
• Greet customers politely and professionally.
• Maintain knowledge of client products/services.
• Document and notate accounts accurately.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services when appropriate.
• Track and retrieve information in the call tracking database.
• Refer complex inquiries to more senior staff when needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Adaptability

Education

High school diploma

Tools

Call center software

PC basics

Job description

Concentrix is hiring a Customer Support Associate I in Iloilo City to interface with customers via inbound calls, outbound calls, or the Internet, delivering service and resolving routine problems related to our clients' products or services.

The role emphasizes meeting KPIs, empathetic communication, accurate documentation, and teamwork in a fast-paced environment, with opportunities to upsell where appropriate.