Clark Customer Care Specialist iRecruit Engage 2026

Concentrix Philippines; Mabalacat; On-site; PHP 223,000 - 335,000; Full time

Job summary

Concentrix Philippines in Clark is seeking a Customer Care Specialist I to engage customers via inbound/outbound calls or online channels, delivering service and resolving routine issues. You will strive to meet KPIs, document interactions, and assist customers with product information and available offerings.

The role requires a high school diploma, basic PC skills, and a courteous, patient approach in a fast-paced environment.

Qualifications

• High school diploma required, with 3–6 months of relevant experience preferred.
• Strong customer service orientation and courteous demeanor.
• Good written and verbal communication skills.
• Able to multitask in a fast-paced environment.
• Detail-oriented with accuracy in work.
• Willing to rotate shifts and work as part of a team.

Responsibilities

• Handle inbound/outbound calls or online inquiries and provide resolutions.
• Meet contractual KPIs and document interactions in the tracking system.
• Explain products and services and suggest additional offerings when appropriate.
• Greet customers professionally and gather necessary account information.
• Maintain knowledge of client products and procedures.
• Escalate complex issues to senior staff as needed.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Team player

Shift flexibility

Education

High school diploma

Tools

PC navigation

Job description

Job Title

ClarkCustomer Care Specialist iRecruitEngage 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location

PHL Clark

Language Requirements

Time Type

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents