Clark Customer Care Specialist iRecruit Engage 2027

CNX; Angeles; On-site; PHP 180,000 - 240,000; Full time

Job summary

CNX seeks a Clark-based Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering reliable support and resolving routine issues. You will use decision-support tools, maintain product knowledge, and document interactions while aiming to meet KPIs.

Ideal candidates bring a high school diploma, strong customer service orientation, and excellent communication skills. Flexibility to rotate shifts and work in a fast-paced setting is valued.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong PC knowledge and computer navigation skills.
• Able to communicate effectively in written and verbal form.
• Detail-oriented with strong attention to accuracy.
• Capable of multitasking in a fast-paced environment.
• Demonstrate patience in all customer contact situations.
• Able to work as part of a team or independently.
• Willing to rotate shifts as needed.

Responsibilities

• Meet contractual KPIs for customer service delivery.
• Clarify customer requirements; probe understanding; use decision-support tools for resolutions.
• Listen attentively to customer needs and concerns; build rapport with customers.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work; annotate accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services as appropriate.
• Track, document and retrieve information in the call tracking database.
• Respond to customer inquiries by referring to published materials or more senior staff.

Skills

Customer service orientation

Computer navigation

Written and verbal communication

Detail-oriented

Multi-tasking

Team player / independent

Patience

Shift flexibility

Adaptability

Repetitive work tolerance

Education

High school diploma

Job description

Job Title:

ClarkCustomer Care Specialist iRecruitEngage 2027

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location:

PHL Clark

Language Requirements:

Time Type:

Full time