Empathetic Customer Care Specialist (Inbound/Outbound)

Concentrix; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix is seeking a Shaw Customer Care Specialist in Mandaluyong, Philippines. The role centers on handling customer inquiries and resolving routine issues via calls or online channels, while meeting KPI targets.

Ideal candidates have a high school diploma with up to six months of experience, strong communication skills, and the ability to multitask in a fast-paced environment. Willingness to rotate shifts is a plus.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Detail-oriented with strong accuracy.
• Able to multitask and adapt to changes quickly.
• Patient and able to remain friendly under pressure.
• Team player; able to work independently and in a team.

Responsibilities

• Interfacing with customers via inbound/outbound calls or online channels.
• Resolve routine problems regarding client products or services.
• Meet contractual KPIs for service delivery.
• Clarify requirements and provide clear resolutions.
• Maintain knowledge of client products and services.
• Document customer interactions and update accounts accurately.
• Offer additional products or services when appropriate.
• Rotate shifts as needed.

Skills

Customer service

Computer literacy

Written communication

Verbal communication

Detail oriented

Multitasking

Team player

Patience

Education

High school diploma

Job description

Concentrix is seeking a Shaw Customer Care Specialist in Mandaluyong, Philippines. The role centers on handling customer inquiries and resolving routine issues via calls or online channels, while meeting KPI targets.

Ideal candidates have a high school diploma with up to six months of experience, strong communication skills, and the ability to multitask in a fast-paced environment. Willingness to rotate shifts is a plus.