Customer Care Specialist – Inbound & Outbound Support

Concentrix Experts Colombia S.A.S.; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Job summary

Shaw Customer Care Specialist iRecruit Engage 2027 in Mandaluyong City, Philippines requires a courteous, detail-oriented agent to handle customer inquiries through calls and online channels. The role emphasizes empathy, product knowledge, and problem-solving within a fast-paced contact center environment.

Ideal candidates hold a high school diploma with 3–6 months of related experience, strong communication skills, and the ability to rotate shifts as needed.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong written and verbal communication skills
• Proven ability to work in a fast-paced, team-oriented environment
• Ability to rotate shifts and adapt to changes as required

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet to provide support
• Clarify customer requirements and provide resolution using available tools
• Demonstrate empathy and build rapport with customers
• Greet customers professionally and maintain courteous service standards
• Maintain knowledge of client products/services and document interactions accurately
• Assist in activities aimed at improving customer satisfaction and business performance
• Offer additional products and/or services when appropriate
• Track and retrieve information in call tracking databases
• Respond to inquiries by directing customers to published materials or senior staff

Job description

Shaw Customer Care Specialist iRecruit Engage 2027 in Mandaluyong City, Philippines requires a courteous, detail-oriented agent to handle customer inquiries through calls and online channels. The role emphasizes empathy, product knowledge, and problem-solving within a fast-paced contact center environment.

Ideal candidates hold a high school diploma with 3–6 months of related experience, strong communication skills, and the ability to rotate shifts as needed.