Customer Service Advisor: Quick Resolutions & Empathy

Concentrix; Mandaluyong; On-site; PHP 234,000 - 357,000; Full time

Job summary

Concentrix invites applications for a Customer Service Advisor at Shaw Events 2026 in Mandaluyong. You will handle inbound/outbound calls and online inquiries to resolve routine problems and deliver service that meets client KPIs.

We seek courteous, detail-oriented candidates with a high school diploma and up to six months of relevant experience. Strong communication, multitasking, and teamwork are essential in this fast-paced role. You may rotate shifts as needed.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbal.
• Dependable with strong attention to detail.
• Multi-tasking; able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Work well in a team or independently.
• Patience in all customer contact situations; professional tone.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries using published materials or senior staff.

Skills

Customer service

Communication

PC navigation

Attention to detail

Multi-tasking

Teamwork

Adaptability

Shift flexibility

Education

High school diploma

Job description

Concentrix invites applications for a Customer Service Advisor at Shaw Events 2026 in Mandaluyong. You will handle inbound/outbound calls and online inquiries to resolve routine problems and deliver service that meets client KPIs.

We seek courteous, detail-oriented candidates with a high school diploma and up to six months of relevant experience. Strong communication, multitasking, and teamwork are essential in this fast-paced role. You may rotate shifts as needed.