Customer Care & Resolution Specialist

Concentrix Philippines; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Advisor for Shaw, Mandaluyong. The role centers on delivering elevated service to customers and achieving KPIs. You will clarify requirements, demonstrate empathy, greet customers professionally, and leverage knowledge of products and services to resolve inquiries.

Candidates should have a high school diploma with up to 6 months of relevant experience, strong communication, and attention to detail. Flexibility to rotate shifts may be required.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking and adaptable to changes.
• Tolerance for repetitive work in fast-paced environment.
• Ability to work as part of a team or independently.
• Demonstrate patience in all customer contact situations.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolutions using resources.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and document accounts properly.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by directing to published materials or senior staff.

Skills

Customer service orientation

Computer skills

Effective communication

Attention to detail

Multitasking

Team player

Patience

Education

High school diploma

Job description

Concentrix Philippines is seeking a Customer Service Advisor for Shaw, Mandaluyong. The role centers on delivering elevated service to customers and achieving KPIs. You will clarify requirements, demonstrate empathy, greet customers professionally, and leverage knowledge of products and services to resolve inquiries.

Candidates should have a high school diploma with up to 6 months of relevant experience, strong communication, and attention to detail. Flexibility to rotate shifts may be required.