Customer Care & Solutions Specialist

Concentrix; Mandaluyong; Vor Ort; PHP 240.000 - 300.000; Vollzeit

Zusammenfassung

Concentrix is seeking a Customer Care Specialist for the Shaw location. The role involves handling inbound/outbound calls and online inquiries, delivering customer service, and resolving routine problems with empathy and professionalism.

Requirements include a high school diploma and 3–6 months of relevant experience, strong communication, computer skills, and the ability to multitask in a fast-paced environment. Location: Mandaluyong, Philippines. Full-time role.

Qualifikationen

• Experience in customer-facing roles preferred.
• Strong written and verbal communication skills.
• Proficient in basic computer use and software navigation.

Aufgaben

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolutions.
• Demonstrate empathy and build rapport with customers.
• Greet customers professionally and follow procedures.
• Maintain knowledge of client products/services.

Kenntnisse

Customer service

Communication

Computer skills

Attention to detail

Multi-tasking

Teamwork

Patience

Adaptability

Ausbildung

High school diploma

Jobbeschreibung

Concentrix is seeking a Customer Care Specialist for the Shaw location. The role involves handling inbound/outbound calls and online inquiries, delivering customer service, and resolving routine problems with empathy and professionalism.

Requirements include a high school diploma and 3–6 months of relevant experience, strong communication, computer skills, and the ability to multitask in a fast-paced environment. Location: Mandaluyong, Philippines. Full-time role.